Refund policy

All sales are final. Our track is cut, punched and packed to order, so we don't take returns or exchanges for change of mind, wrong measurements, or the wrong colour or spacing picked at checkout. Please double-check your colour, hole spacing (8" or 9") and footage before you order. Not sure? Email us first and we'll help.

Damaged in shipping

If your order shows up damaged, email orders@horizon-exteriors.com within 48 hours of delivery with your order number and photos of the box and the damaged pieces. Keep the packaging until we've sorted it out. Once we confirm the damage, we'll send replacement pieces at no charge.

Our mistakes

If we ship the wrong colour, length, spacing or quantity from what's on your order, tell us within 48 hours of delivery and we'll send the right pieces at no charge. We may ask you to send the wrong pieces back at our cost.

Cancelling an order

Email us as soon as possible. If we haven't started cutting your order, we'll cancel it and refund you in full. Once your order is cut or shipped, it can't be cancelled.